Frequently Asked Questions
Last updated: May 29, 2026
Quick answers to the questions shoppers and sellers ask us most. Still stuck? Reach out from our Contact page and a human will help.
How do I place an order?
Browse or search for a product, tap "Add to cart", then go to checkout. Enter your delivery address, choose a payment method (eSewa, Khalti, FonePay, card, or Cash on Delivery), and confirm. You will get an order confirmation with a tracking link.
What payment methods do you accept?
We accept eSewa, Khalti, FonePay, IME Pay, Visa/Mastercard, and Cash on Delivery (COD) in supported areas. All online payments are processed by PCI-DSS compliant providers — we never store your full card number.
How long does delivery take?
Inside Kathmandu Valley most orders arrive in 1–3 business days. Outside the valley it is typically 3–7 business days depending on the vendor and your location. Each product page shows an estimated delivery time before you buy.
How do I track my order?
Open "Track your order" from the footer or visit your account’s Orders page. Enter your order number to see live status from confirmation through delivery.
What is your return policy?
Most items can be returned within 7 days of delivery. Returns are free in 50+ cities with pickup or drop-off. See our Returns & refunds page for category-specific rules and the step-by-step process.
When will I get my refund?
Once we receive the returned item, refunds reach your Shishyastra wallet within 24 hours, or your original payment method in 3–7 business days.
How do I become a seller?
Click "Become a vendor", complete the registration form, and upload your KYC documents. Our team reviews submissions and notifies you once your store is approved. See the Seller policy for full details.
Is it safe to shop here?
Yes. All vendors are verified before they can sell, payments run through trusted Nepali gateways, and your personal data is protected per our Privacy policy. If anything goes wrong with an order, our support team mediates disputes.
Did not find your answer? Contact us.